FAQ

In addition to bringing you great special offers, our aim is to help guide you towards the very best books, taking our lead from the much-loved books coverage on our books pages. Not only that, but shopping at The Express Bookshop helps support us, so we can keep doing what we do and serve our audience (hopefully, including you - thank you!).

Not at the moment.

Sadly not.

We would suggest contacting your publisher to get in touch with the buying team at Gardners, the UK’s biggest books wholesaler. We work with them to fulfil all orders placed with The Express Bookshop.

We offer free UK standard delivery on all online orders over £25 (UK delivery only). Postage is charged at the normal rate for delivering orders under £25. For an additional cost you can choose to have your order sent first-class. All UK orders are tracked, and we also ship all around the world. Take a look at the Delivery section for more details.

Some of our delivery couriers need your mobile number to keep you updated on the delivery of your order and to get in touch if they have any issues with your delivery. We take our customer's personal data very seriously, so you can rest assured that we will never use this number for any other reason.

We certainly can, though there is an extra cost for delivery outside the UK. For further information, please see the Delivery section. If you see an error message at checkout stating "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address." please contact us.

We aim to deliver all in-stock books within seven days and do our best to ensure they arrive in pristine condition. But we’re not perfect, so please accept our sincere apologies if there’s a delay to your order or if your book arrives damaged. For an update on your order or to tell us about a damaged book, please contact us on support@expressbookshop.com or 020 3176 3832. We will replace or refund damaged or faulty books according to your wishes and issue you with a freepost address so you can return the book to us at no cost to you.

Yes. You can call 020 3176 3832 to speak to one of our customer service agents. Opening hours are: Monday - Saturday 9:00am - 5:30pm Sunday 10:00am - 4:00pm Bank holidays 10:00 - 2:00pm (closed Christmas Day, Boxing Day and New Year's Day)

Orders placed for in-stock items and sent using standard delivery should arrive within 3 to 5 working days. Orders placed for in-stock items and sent using first-class delivery should arrive in 1 to 3 working days. You can find out more about the status of your order in the My Account section of the site, via the order update emails we send, or you can email us on support@expressbookshop.com. Please be aware that these are estimated timeframes and only apply to UK deliveries. Orders for international delivery could take significantly longer to arrive. We can still get your book to you, but please see below for more information on orders being sent internationally.

We certainly can, though there is an extra cost for delivery outside the UK. For further information, please see the Delivery section.

We aim to deliver all in-stock books within seven days and do our best to ensure they arrive in pristine condition. But we’re not perfect, so please accept our sincere apologies if there’s a delay to your order or if your book arrives damaged. For an update on your order or to tell us about a damaged book, please contact us on support@expressbookshop.com or 020 3176 3832. We will replace or refund damaged or faulty books according to your wishes and issue you with a freepost address so you can return the book to us at no cost to you.

Yes. You can call 020 3176 3832 to speak to one of our customer service agents. Opening hours are: Monday - Saturday 9:00am - 5:30pm Sunday 10:00am - 4:00pm Bank holidays 10:00 - 2:00pm (closed Christmas Day, Boxing Day and New Year's Day)